Terms And Condition

1. Use of Website

Our website is built to help you explore and purchase our tea products with ease. When you use this platform, we expect you to do so fairly and respectfully.

  • Please use this website for your personal shopping and information needs.
  • Avoid any activity that may harm the website, disrupt other users, or misuse our products and services.
  • All product information, prices, and content on the site may be updated from time to time to reflect new offerings, improvements, or corrections.

If we notice any unusual activity like fraudulent orders, unauthorized use of our content, or anything that could affect the safety of our website and users, we may take action, including restricting access if necessary — but we hope it never comes to that.

2. Products & Information

All product descriptions, images, and packaging shown on the website are for illustration. Actual products may vary slightly due to seasonal changes, packaging updates, or ingredient availability.

We continuously work to improve our products and may change product specifications or availability without prior notice.

3. Placing an Order

  • When you place an order, you are making a purchase offer, subject to our acceptance and product availability.
  • We reserve the right to accept or decline an order for reasons including but not limited to stock unavailability, pricing errors, or suspected fraudulent activity.
  • You must provide complete and accurate information during checkout. Incorrect contact or delivery details may lead to delays or failed deliveries.

4. Pricing & Payment

  • All prices listed on our website are in Indian Rupees (₹) and include applicable taxes.
  • While we strive for accuracy, pricing or typographical errors may occur. In such cases, we reserve the right to cancel the order or contact you for confirmation before proceeding.
  • Payments are processed securely through third-party payment gateways. We do not store your payment data on our servers.

5. Shipping & Delivery

  • Orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on your location.
  • Free shipping is applicable on orders above ₹1500.
  • Delivery timelines may be affected by public holidays, extreme weather, or courier delays. We will keep you informed in such cases.
  • You will receive a tracking number once your order is shipped.
  • Please ensure the delivery address is correct. We are not responsible for delays or failed deliveries due to incomplete or wrong addresses.

6. Cancellations, Returns & Refunds

  • Orders can be cancelled before they are dispatched by contacting us promptly. After dispatch, cancellations may not be possible.
  • Due to the perishable nature of tea and coffee, we do not accept returns for opened or used products.
  • If you receive a damaged or incorrect item, notify us within 48 hours of delivery. We will replace the product or process a full refund, depending on the issue.
  • Refunds, where applicable, will be processed to the original payment method.

7. Intellectual Property

All content on this website — including images, logos, product descriptions, and brand elements — belongs to EvenArena OPC Pvt Ltd. You may not copy, reproduce, or distribute our content without written permission.

8. Legal Compliance

  • We operate in full compliance with Indian laws, including:
  • The Food Safety and Standards Authority of India (FSSAI)
  • The Goods & Services Tax (GST) regulations
  • The Information Technology Act, 2000 (Privacy & Data Protection)

9. Privacy & Data Security

  • We respect your privacy. Personal information is collected solely for processing orders and improving your experience.

10. Limitation of Liability

We strive to provide a seamless experience, but we are not responsible for any indirect losses, delays, or external factors (such as courier disruptions) beyond our control.

11. Changes to Terms

We may update these Terms & Conditions as our business evolves. Any changes will be reflected on this page. Continued use of the website after changes implies your acceptance of the revised terms.

12. Contact Us

For any questions regarding these terms, please contact us:

Email: support@mywellington.store

Phone: +91 9943092836

Business Hours: Monday – Saturday : 9am – 6pm