Returns & Refunds Policy

At Wellington, we take great care in selecting, blending, and packing our teas so that every cup you brew feels fresh and satisfying. However, we understand that issues can sometimes happen during delivery or packing. This policy explains how we handle such situations with honesty and fairness.

Returns Policy

Since tea and coffee are perishable products, we are unable to accept returns for reasons like personal taste preferences, change of mind, or opened packaging.
 We follow this policy strictly to ensure the safety and hygiene of every product we send out.

But if we made a mistake, we will take responsibility.

When Are Returns Accepted?

You may request a return or replacement only in the following cases:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The packaging was tampered with at the time of delivery.

If you face any of the above issues, please contact us within 48 hours of receiving your order.

Replacement will be delivered with in 7- 10 days.

How to Report an Issue

To help us resolve your concern quickly, please share the following details when you reach out:

  • Your order number
  • A clear description of the issue
  • Photos of the damaged or incorrect product and packaging

You can email us at support@wellington.store or call us at +91 9043180987.
 Our team will verify the issue and guide you through the next steps.

Refund Policy

If your return request is approved:

  • We may offer you a replacement product (same item) or
  • A full refund to your original payment method.

Refunds are credited within 5–7 business days after we verify and approve your request.

What’s Not Covered

Please note that we cannot offer refunds or replacements in the following situations:

  • If the product was opened or used
  • If you didn’t like the taste or flavor (taste preferences vary, but we guarantee quality)
  • If you report the issue after 48 hours of delivery
  • If the product was damaged after delivery due to improper storage or handling

Cancellations Before Shipping

If you wish to cancel your order, please contact us before we ship it. Once dispatched, cancellation is no longer possible.
 For prepaid orders, your refund will be processed to the original payment method within 5–7 business days.

We’re Here to Help

Our goal is simple — we want you to enjoy your tea, worry-free.
 If something feels wrong, we’ll try our best to make it right.

For any help with your orders, write to us at support@mywellington.store or call +91 9943092836.

We’re available Monday to Saturday, 9 am – 6 pm.